Add Trane Parts Hampton Roads to your contacts!
Keep us on speed dial so we can help you quickly and efficiently.
757 558 8585Frequently Asked Questions
- Q: Who is permitted to purchase parts or equipment from Trane Parts Centers?
- A: We are strictly wholesale and not licensed to sell to the general public. Customers must provide a business license and CFC certification card to purchase from our three locations.
- A: We are strictly wholesale and not licensed to sell to the general public. Customers must provide a business license and CFC certification card to purchase from our three locations.
- Q: Can I buy Trane equipment if I am not a Trane dealer?
- A: Yes. Please visit the Light Commercial and Residential Equipment pages for our full equipment offerings available to non-Trane dealers.
- A: Yes. Please visit the Light Commercial and Residential Equipment pages for our full equipment offerings available to non-Trane dealers.
- Q: How do I become a Trane dealer?
- A: Contact the Richmond Dealer Sales Office for more information (800)-533-4008
- A: Contact the Richmond Dealer Sales Office for more information (800)-533-4008
- Q: Do you carry parts for brands other than Trane?
- A: Yes! We can order parts for all other major brands including Carrier, Lennox, York, Daikin, and many more.
- A: Yes! We can order parts for all other major brands including Carrier, Lennox, York, Daikin, and many more.
- Q: Can I register Trane Equipment Online?
- Yes! Visit our Residential and Light Commercial Equipment pages for specific registration and warranty information.
- Yes! Visit our Residential and Light Commercial Equipment pages for specific registration and warranty information.
- Q: Who should I call for equipment registration or warranty questions?
- A: Visit our Residential and Light Commercial Equipment pages for specific registration and warranty information. To submit a warranty credit request, fill out this form and a member of our team will assist you.
- A: Visit our Residential and Light Commercial Equipment pages for specific registration and warranty information. To submit a warranty credit request, fill out this form and a member of our team will assist you.
- Q: How do I receive a Comfortsite Log-in?
- A: To be eligible for a Comfortsite log in, you must have an established cash or credit account with Trane Parts Center. Please call one of our locations to submit your contact information for Comfortsite setup.
- NOTE: If your company already has a Comfortsite account, we must have approval from your company before any additional persons can be added to the account.
- NOTE: If your company already has a Comfortsite account, we must have approval from your company before any additional persons can be added to the account.
- A: To be eligible for a Comfortsite log in, you must have an established cash or credit account with Trane Parts Center. Please call one of our locations to submit your contact information for Comfortsite setup.
- Q: What is "Estimated Lead Time”?
- A: Estimated lead time is the approximate number of business days it will take for a part to ship from the factory or vendor. This does NOT include weekends or any major holidays. Estimated lead time cannot be decreased by ordering an item with expedited freight.
- EXAMPLE: If an item has 8-days estimated lead time and is ordered on a NEXT DAY freight order, it will arrive on the 9th business day, NOT the next day after it is ordered.
- You can request an update on your order by completing this form.
- A: Estimated lead time is the approximate number of business days it will take for a part to ship from the factory or vendor. This does NOT include weekends or any major holidays. Estimated lead time cannot be decreased by ordering an item with expedited freight.
- Q: How do I open a cash or credit account with Trane Parts Centers?
- Visit our Open an Account page to download and submit your application!
- For more information or for questions, contact our Finance Team at 757-558-0200
- Q: What do I need to know about the new A2L Refrigerants?
- Check out this document for what HVAC Contractors and Technicians need to know, how to prepare, and more.
